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FAQ’s

Ordering and shipping

How long does it take?

It can take up to 14 working days for your order to arrive depending on where you are based.

How do I track my order

Upon order we will send you a confirmation email and an estimated time of arrival. If you want to follow up you can contact [email protected]

Product

How do I add photos?

Unclip the front frame by holding the base of the back of the frame and pull. Once frame is off insert the image you want into the front frame and clip back.

How do I add MemoryWalls together?

Easy, just slide MemoryWalls into the groves provided on the side of them.

What size do I need to print the photos?

10cm x 10cm (3.94 x 3.94 inches)

Can I order MemoryWalls with my photos already in it?

Yes, Just go to our playground, upload your photos either from your Instagram, Facebook or camera roll on your desktop and click order.

Use of the product

How do I hang my MemoryWall?

All MemoryWalls come ready-to-hang. All you need is a nail in the wall.

How do I manoeuvre my photos?

Tilt, turn and tweak each photo mount to the position that best suits you.

General

My piece has been damaged upon arrival. What do I do?

While we make every effort to ensure your MemoryWall arrives in perfect condition, sometimes things happen. Hold on to packaging, take pictures of damage if possible and contact [email protected] We will send a replacement.

I'm not sure if my image is copyrighted or not, what happens if it is? Will you let me know?

We take copyright seriously and we know sometimes violations are unintentional. If there is a copyright issue with your image one of our customer service reps will contact you to come up with a solution.